Frequently asked questions

Most Ottocast products work with factory head units that already have wired Apple CarPlay or wired Android Auto, usually in 2016 and newer vehicles. You will also need a touch screen. If your car does not have either of these features, the product will not be compatible. Check the compatibility page to see whether your car needs a wired Apple CarPlay or wired Android Auto connection.

No, your car's head unit must already have wired Apple CarPlay or Android Auto for Ottocast to convert it to wireless. If not, consider our Apple CarPlay screens that can be mounted on your dashboard.

Start with the product comparison page to see the main features of each unit. Then open the product listing for the details that matter most for your car and how you want to use it. If you are unsure, compare the connection type and features before you buy.

Yes, Ottocast products are compatible with Mitsubishi cars. However, some models may require a "Y Cable" and a 2.4 amp cigarette lighter charger to ensure sufficient power supply. This setup helps maintain a stable connection for the Ottocast unit.

So far these have been tested on some models of head units that have Apple CarPlay including brands; JBL, Pioneer, Alpine, Kenwood, Clarion. They do not work on Sony head units.

Only our OttoAiBox is specifically designed only for BMWs with iDrive 6/7/8/9. Holden's MyLink is not compatible with any of our products.

Yes! Our U2-X Pro will provide you with both wireless Apple CarPlay and wireless Android Auto. If you would like the additional features of Netflix and Youtube, please see the Play2Video Pro.

Unfortunately, our products cannot convert a wired Android Auto system into a wireless Apple CarPlay system. However, we do offer solutions to convert wired Apple CarPlay into wireless Android Auto.

The connection time for Ottocast adapters varies based on your phone and car, but it generally takes between 7-14 seconds to establish a connection.

Your adapter connects by Bluetooth first, then switches to Wi-Fi for everyday use. Bluetooth sets up the initial pairing and sends the Wi-Fi details. After that, the adapter runs over Wi-Fi and no longer needs the Bluetooth connection.

Yes, upon successfully placing an order, you will receive a confirmation email. If you do not receive a confirmation email within 15min, please check your Spam/Junk folder in your emails.

You can choose standard or express Australia Post at checkout, depending on the option you want. Your order is dispatched from Newcastle, NSW.

Download the OttoPilot app for manuals, support, and update files. If you still need help, send a message through the technical support request form on our support page and a team member will reply as soon as possible. At this time, technical support is available for customers who purchased directly from our website. If you bought elsewhere, please contact the original seller for support.

Download the OttoPilot app on your phone and find your model and click update. See here: There are also instructional videos on the OttoPilot app. If you are unable to connect your phone to the adapter or there are no updates on the OttoPilot app, go to https://ottocast.vip/ for the files and instructions.