Frequently asked questions

Ottocast products work for most cars with factory head units that have wired Apple Carplay or Android Auto. These cars range from 2016 to current models. Our products do not work for cars that do not have a touch screen. Please see our compatibility page to see which models require a wired Apple CarPlay connection vs which require a wired Android Auto connection.

No, your car's head unit must already have wired Apple CarPlay or Android Auto for Ottocast to convert it to wireless. If not, consider our Apple CarPlay screens that can be mounted on your dashboard.

Head to our product comparison page to view the basics of what each unit has to offer, then head to the product listing for more details.

Yes, Ottocast products are compatible with Mitsubishi cars. However, some models may require a "Y Cable" and a 2.4 amp cigarette lighter charger to ensure sufficient power supply. This setup helps maintain a stable connection for the Ottocast unit.

So far these have been tested on some models of head units that have Apple CarPlay including brands; JBL, Pioneer, Alpine, Kenwood, Clarion. They do not work on Sony head units.

Only our OttoAiBox is specifically designed only for BMWs with iDrive 6/7/8/9. Holden's MyLink is not compatible with any of our products.

Yes! Our U2-X Pro will provide you with both wireless Apple CarPlay and wireless Android Auto. If you would like the additional features of Netflix and Youtube, please see the Play2Video Pro.

Unfortunately, our products cannot convert a wired Android Auto system into a wireless Apple CarPlay system. However, we do offer solutions to convert wired Apple CarPlay into wireless Android Auto.

The connection time for Ottocast adapters varies based on your phone and car, but it generally takes between 7-14 seconds to establish a connection.

The adapter is equipped with both WiFi and Bluetooth hardware. It will connect to your phone via Bluetooth and send through the WiFi credentials. Then the adapter will disconnect from the Bluetooth network and operate solely over WiFi from that point onwards.

Yes, upon successfully placing an order, you will receive a confirmation email. If you do not receive a confirmation email within 15min, please check your Spam/Junk folder in your emails.

We offer shipping through standard or express Australia Post, based on your selection at checkout. All orders are shipped from Newcastle, NSW.

Download the OttoPilot app for manuals, support and update files. Feel free to send us a message by filling out the technical support request form on our support page and one of our team members will respond ASAP. Because we are only and Australian distributor of this product, at this time we can only offer technical support to customers who purchased directly from here on our website. If you purchased from ottocast.com (ottocast.com,)or elsewhere, please seek the appropriate support from the platform you purchased on. If our team can't resolve the issue with your Ottocast unit, you can access your 1-year manufacture warranty and return the product. The units are assessed once collected from the PO Box before issuing your refund. Please ensure you send back all packaging and parts undamaged with the unit.

Download the OttoPilot app on your phone and find your model and click update. See here: https://www.ottocast.com.au/support There are also instructional videos on the OttoPilot app. If you are unable to connect your phone to the adapter or there are no updates on the OttoPilot app, go to https://ottocast.vip/ (https://ottocast.vip/)for the files and instructions.